FREQUENTLY ASKED QUESTIONS
How is the Sterling Regalo program different from a basic money remittance function?
The Sterling Regalo Program is donor controlled. Donors establish the parameters for how money in their Gift of Health and Learning accounts can be used by recipients. Donors also have the ability to authorize the release of funds before claims are paid to recipients.
There are many remittance companies that exist today. What is the value that Sterling is adding to a basic remittance function?
At the end of the day, Sterling provides peace of mind that the donor´s funds are spent for the purpose intended by the donor. Our business model ensures that the donor has review and approval authority of recipient requests for funding.
What does Sterling Administration do and why did Sterling start this special program?
Sterling Administration is a California based, privately held and financially self-sustaining company that administers the Gift of Health and Gift of Learning accounts as an administrative agent of Beneficial State Bank. Sterling manages recipient account set-up, donor deposits, recipient claims processing, and funds disbursement through its Philippine partner RCBC Bank, one of the five largest private domestic commercial banks in the Philippines.

Sterling Administration provides administration services for a variety of healthcare financing products, including health savings accounts, health reimbursement arrangements, and flexible spending accounts. The depth of experience of Sterling and its partners in the U.S and the Philippines uniquely positions Sterling to understand and meet the needs of Gift of Health and Gift of Learning clients. Sterling´s CEO, Cora M. Tellez, has strong family roots in the Philippines, as do members of the Gift of Health and Learning Advisory Board.
How does a donor set up a Gift of Health and Learning account for recipients?
Through Beneficial State Bank and Sterling Administration, donor clients enroll in the Gift of Health and/or Gift of Learning programs by completing a simple application. The application specifies the name(s) of the donor´s recipient(s), the amount of funds to be made available to each recipient, the types of medical or educational expenses they want to qualify for disbursement (hospital visit, doctor visit, prescription drugs or tuition, books, etc.) and a security identification code that the donor gives to each beneficiary to access money in their account. The donor client also sets up a contribution program and chooses the frequency, amount, and method (such as electronic funds transfer) of deposits to the recipient´s Gift of Health or Gift of Learning account.

Once the account is set up, the donor client notifies the recipient that money is available, how they want it to be used for medical care or education expenses in the Philippines, and how to access it. Sterling sets up recipient accounts with contribution and disbursement rules as specified by the donor client.
How many recipient accounts can a donor set up?
There is no limit on the number of recipients that a donor can set up a Gift of Health and Learning account to help.
What is the cost to set up a Gift of Health and Learning account?
There is a $15 one-time set-up fee and a minimum $100 initial deposit required per account.
Is there a transaction fee for disbursements from the Gift accounts?
There is a transaction fee for disbursements, and it varies depending upon how the donor wants the funds transmitted to the beneficiary. Funds can be sent directly to a bank account owned by the recipient or through an RCBC debit card.
Is there a required minimum balance?
Yes, $20 must be held in each recipient account at all times to keep the account open.
How do recipients process claims and get money to pay healthcare or education expenses?
Gift Recipients in the Philippines get medical care or completes educational programs and activities. They submit a claim form and receipts showing how much was paid and for what medical or educational services, along with personal information and the security code to verify access to funds in the account. The security code and other identifying information are verified, the expense is checked to see that it is on the list of qualified expenses authorized by the donor, and the donor is notified that funds are pending release to the recipient. The donor may authorize release of funds in the absence of receipts. The claim form and receipts can be sent to Sterling by mailing to 28th Floor, Tower 2, The Enterprise Centre, Corner Paseo De Roxas and Ayala Avenue, Manilla, 1226 or by faxing to +632-886-5008, or sent via email to denise.law@sterlingadministration.com.

Once the donor approves the funds transfer, Sterling notifies RCBC, its partner. RCBC will disburse the funds to the recipient based on the donor´s specification.
Can payments be made directly to healthcare providers or educational facilities?
Yes, with the donor´s approval.
How does Sterling ensure that only the recipient named by the donor receives the funds?
Sterling requires that the recipient complete a claim form in which the recipient writes a security code known only to the donor and the recipient. Sterling also alerts the donor when disbursement requests are made and the donor ultimately makes the decision regarding release of funds.
Where are funds held that donors contribute to recipient accounts?
Beneficial State Bank in California holds the funds until they are released to RCBC for disbursement to recipients once Sterling Administration recieved the claims and the donor has approved it.
Can donors set up accounts and accumulate money in them before they designate recipients?
Yes. The account will be in the donor´s name and recipients can be added, removed or changed asthe donor chooses.
Will the donor´s deposit earn interest?
Yes, once a balance of $500 is achieved and maintained.
Is there a time limit as to when a donor´s funds must be disbursed?
No.
How long does it take to disburse gift funds to recipients?
First time customers takes some time to complete a transaction - usually 3 to 4 days because we do an extensive KYC(know your customer) check as required by law (AML - Anti-Money Laundering) Act. This is usually a factor of the risk levels of a customer´s Bank Routing number, etc.

Once this one-time hurdle is done, it usually takes 12 to 36 hours for a transaction to be completed and received in the Philippine bank. This is further affected by the time of day the transaction was submitted in the website. Fund clearing is done by the Fed and they have 2 cut-off times: 12:00 noon and 12:00 midnight (Central Time).

Regular customers and customers in the event of an emergency situation whose transactions are rated with a high trust level by our system´s trust algorithm usually zoom through the system and assuming their transactions are submitted within the cut-off times, the funds are available within hours in the Philippine bank account.
Are there tax advantages to the donor for setting up a Gift of Health and Learning account?
No. Gift of Health and Learning accounts are not tax-advantaged to the donor or recipient.
Can Gift of Health and Learning accounts be set up for purposes other than to pay for healthcare and education?
Not at this time.
Is the Gift of Health and Learning service available from Sterling in countries other than the Philippines?
Not at this time.
Can Gift of Health and Learning funds be sent to a non-profit organization?
No, only to individual recipients designated by the donor.
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Sterling Administration
1000 Broadway, Suite 250
Oakland, CA 94607

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